Frequently Asked Questions about
Phoenix Lodge

To the Airport from Phoenix Lodge.

By Bus

You could also share the taxi with another room if they are going to the Airport around the same time.

From the Airport to Phoenix Lodge.

From the Arrival Lounge, go one level down to the Coach Station & look for bus No.7(there are two number 7 buses) that comes to Bishop's Stortfort or Dunmow road & tell the driver to drop you in front of the Nag's Head Pub or as close as possible to THRESHERS food & wine , we are No.91 Dunmow Road.

                                         OR

 You could also take Bus no. 308 / 309 which comes thru Stansted Road & tell the driver to drop you at Hockerill Church( before Hockeril traffick lights ), get down at the Church & walk towards the Cock Inn pub & turn left at the pub & that is Dunmow road and we are number 91. Its about 5 to 8 minutes walk.

                                            OR

Take the number 510 bus which goes to the station. Get down at the Station & get a taxi or give us a call & we will come & pick you up with prior arrangement.

No matter what method of transport you chose to take, just remember We do not check in any one after 11p.m the latest.

So, If you are arriving at the Airport anytime after 10 p.m, I suggest you just take the taxi & get here as quick as you can. 

By Taxi

Just go to the International arrival at the Airport & go to the taxi office called 24/7 CARS & just tell them that you want to get Phoenix Lodge in B.Stortford & they will bring you right here, it takes about 8 to 10 minutes to get here. The fare is £12.00 24 hrs a day.

By Train.

Go one level down to the Train Station & take the train that goes to LONDON LIVERPOOL St but take the one that says Via Bishop's Stortford. Get down at Bishop's Stortford & give us a call & we will come & pick you up. But you must call us from the Airport to say the expected time of arrival. We will not pick you up without any prior arrangement.

From Liverpool Street station to Phoenix Lodge.

Take the Stansted Express train that goes to Stansted Airport but take the one that says Via Bishop's Stortford & get down at  B.Stortford & give us a call. We will come & pick you up but you must call us from Liverpool Street & make prior arrangement, otherwise just get a taxi from the station & it would cost about £2.80.

You could also take the train that goes to Cambridge or Peterborough but get down at B.Stortford.

The free Train pick up service is from 10 a.m to 10 p.m only

If you go to our own website... www.phoenixlodge.co.uk, you will see under booking form/contact details a booking form. Please fill in the booking form and click SEND FORM BY EMAIL.

You will receive an automatic reply/acknowledgment message for your enquiry. If you do not receive this message we have not received your booking form. Please try sending the booking form again. Filling in a booking does not mean that the room is booked. Please wait for confirmation from us.

ALWAYS PUT YOUR CONTACT NUMBER ON THE BOOKING FORM. PLEASE MAKE SURE THAT YOU HAVE GIVEN US YOUR CORRECT E-MAIL ADDRESS.

No, but please provide valid credit card details which will be used to secure the booking.

However, upon arrival you will be required to pay by CASH, CHEQUE or CREDIT CARD.

If you pay by CREDIT CARD, you will be charged 2% credit card charge. The banks charge us 3%.

WE DO NOT RESERVE ANY ROOMS WITHOUT CREDIT CARD DETAILS.

As you come out of the arrival lounge, you will see a taxi office called 24/7 Cars. Go to the desk and just tell them that you want to get to Phoenix Lodge in Bishops Stortford. They will bring you straight here. It is approximately 8 to 10 minutes drive from the Airport.

The fare is £12.00, 24 hours a day.

If you are going back to the Airport the next day after 06.30 am then the fare will be cheaper and we will book a local taxi.